Betway 365 Privacy Policy – Your Data, Our Responsibility

01 Introduction

Welcome to Betway 365. We understand how sensitive your personal information is. This privacy policy clearly explains what data we collect, how we use it, and how we keep it secure.

This policy applies to all Betway 365 services – the website, mobile app, and any other digital channel. By using the platform, you agree to this Privacy Policy.

Our privacy policy is fully aligned with international data protection regulations (GDPR) and local laws. Earning and maintaining your trust is our top priority.

02 What Data We Collect

Betway 365 collects two types of data — information you provide directly, and information collected automatically.

Personally Identifiable Information:

Financial Information:

• Payment method details (bKash, Nagad, Rocket, partial bank account numbers).
• Transaction history — records of deposits, withdrawals, and bonuses.
• Crypto wallet address (if applicable).

Automatically Collected Information:

• IP address and device information.
• Browser type and operating system.
• Activity logs and gaming history on the platform.
• Login timestamps and location data (used solely for fraud prevention).

03 How We Collect Data

Betway 365 collects information through various means, always with your consent.

04 How We Use Your Data

Your data is used for specific, limited purposes only. It is never used unnecessarily.

• Service Operations: Creating your account, processing transactions, and ensuring a seamless gaming experience.
• Identity Verification: Completing the KYC process to prevent fraud and money laundering.
• Security Guaranteed: Preventing unauthorized access and protecting your account.
• Customer Support: Fast resolution for your questions and complaints.
• Personalized Experience: Showing you games and offers tailored to your preferences.
• Legal Compliance: Meeting regulatory requirements and fulfilling legal obligations.
• Responsible Gaming: Identifying problematic gaming behavior and taking appropriate action.

05 Data Storage & Security

Betway 365 uses international-standard security technology to keep your data safe. Our servers operate under the highest level of protection.

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Firewall Protection: Multi-layered firewalls to prevent unauthorized access.
• Data Backup: Regular encrypted backups stored in secure locations.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Two-Factor Verification: Enabling 2FA on your account is strongly recommended.
• Security Audits: Regular third-party security audits are conducted.

06 Sharing Data with Third Parties

Betway 365 does not sell your data. However, in limited cases, necessary information may be shared with trusted partners.

• Payment Processors: Shared with bKash, Nagad, Rocket, and banks solely to process transactions.
• KYC Service Providers: Licensed third parties for identity verification purposes.
• Law Enforcement: When required by court order or legal obligation.
• Game Provider: Only the minimum data necessary for game operation.
• Analytics: Anonymous aggregate data for service improvement.

All third parties are contractually obligated to meet our privacy standards and may only use data for the designated purpose.

07 Cookie Policy

Betway 365 uses cookies and similar technologies across its website and app. Cookies are small data files stored on your device.

You can disable cookies at any time through your browser settings, though some features may become limited as a result.

08 Your Rights

Betway 365 respects all of your data rights. You may exercise any of the following rights at any time.

• Access Rights: The right to know what personal data we hold about you.
• Right to Rectification: The right to request corrections to any inaccurate information.
• Right to Erasure: Request to have your data deleted under certain circumstances.
• Restricting Processing: Request to restrict the use of your data for specific purposes.
• Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to certain types of processing.
• Withdrawal of Consent: The right to withdraw consent at any time.

To exercise these rights privacy@betway365.imto get in touch. You will receive a response within 30 days.

09 Data Retention Period

Betway 365 does not retain data longer than necessary. A specific retention period is defined for each category of information.

• Active Account Data: For as long as your account remains active.
• Transaction Records: Up to 7 years where required by law.
• KYC Documents: 5 years after account closure.
• Communication Records: 2 years after issue resolution.
• Log Files: Up to 1 year.

10 Children's Privacy

Betway 365 is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

• Age verification is carried out at the time of registration.
• If any minor's data is collected inadvertently, it will be deleted immediately.
• If a parent or guardian becomes aware of a minor using our platform, please notify us immediately.

11 Privacy Policy Updates

Betway 365 may update this privacy policy when necessary. You will be notified before any significant changes take effect.

• Notice of any changes will be provided via email and on-platform notifications.
• A minimum of 14 days' notice will be given before any major changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.

12 Contact Us

For any privacy-related questions or requests, please contact our Data Protection team.

• Email: support@betway365.im
• Live Chat: Live chat support is available directly on the platform, 24/7.
• Response Time: General requests within 24 hours; data-related requests within 30 days.

To request deletion or correction of your data, identity verification will be required. This is done solely to protect you.